Terms and Conditions
Terms and conditions
Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.
Delivery Charges online orders Local - postcodes BB1-BB11 and OL13 only - 1-3 days -
Standard Charge £5.95
Please contact us for a delivery quote for other postcodes.
Prices include VAT where applicable.
We reserve the right to contact you and advise an additional charge where necessary and are happy to quote for carriage of out of our local area. Some items may not be available to all areas.
We reserve the right to revise any carriage charges in the event of carrier price increase or other unforeseen circumstances. We will always advise of the carriage charge before payment is taken.
Orders are despatched promptly by post or parcel carrier, but please allow upto 7 working days for delivery. You will receive an order acknowledgement email.
Payment will be taken at the time the order is placed. We accept payment for online orders by Paypal. Should any item become unavailable we will issue a full refund.
Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.
Where an offer is made in error, and an incorrect discount applied, we reserve the right to cancel any order and terminate any such offers.
Product Images are as a visual guide and representation only, please refer to the full product description for further details. if you would like to use any of our images for your own use you must gain permission to do so.
Conditions of Sale
All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given about products is to the best of our knowledge, and is for general guidance only. All dimensions and capacities are approximate. Also please remember that environmental factors can affect plant growth.
Occasionally, items become unobtainable due to crop failure, high demand or other reasons. In this event, we may send a carefully selected alternative or, if this is not possible a full refund. Any unwanted substitutes can be returned for a full refund (including the cost of return).
In the event of any query, or claim for goods lost or damaged in transit, please quote the Account Number or your full address. Contact our sales team.
It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.
Right to Cancel
Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made.
Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number.
Effects of Cancellation
If you cancel your order for non-perishable or non-personalised goods after they have been delivered then please return them to us, at your own cost, within 14 days of cancellation. Please retain proof of postage. If the item is very large then we can arrange collection for you and will charge you for this at cost. We will reimburse you with all payments received, including the cost of delivery. We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is as a result of unnecessary handling by you. Please return the items in their original packaging.
The reimbursement will be made without undue delay and not later than:
a) 14 days after the day we received back from you any returned goods
b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
c) If there were no goods supplied, 14 days after the day on which we were informed of your decision to cancel the order.
if goods arrive damaged or if you are unhappy in any way then please contact us within 14 days of receipt. We are only liable for the cost of the goods (including carriage) as quoted in this website.
Privacy and Data Protection
The type of information we will collect about you includes:
your name and address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.
We will hold your information for the purpose of administering your account..
All products are used at the sole risk of the acquirer of the product and we cannot be held liable for any affects howsoever caused including but not limited to allergies to, misuse of, or not following the guidelines of the product. This condition applies equally to any user of the products supplied by Brookside Nurseries.